Contact Info

Email: info@odroutfitters.com

Ordering Information

We wear everything we sell. We hope you are as happy as we are. Please let us know if you have any questions or concerns with ordering.

Shipping Turn Times

Some of our products are special order. Please be patient and allow time for orders to be delivered.

Sales Tax

The cart will automatically apply sales tax to applicable orders.

Domestic Shipping (USA)

Shipping is automatically calculated at checkout based on weight and number of items.

International Shipping

International shipping is also calculated at at checkout. International shipping will be more expensive.

Return Information

ATTN: Returns
ODR Outfitters
309 Main St.
Eau Claire, WI 54701

Please contact us with any return questions at: info@odroutfitters.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@odroutfitters.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. We are unable to accept returns or exchanges on facial coverings. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Privacy Policy

We wont sell or abuse your information.

Email us with any questions: info@odroutfitters.com